Returns Policy
Help Center · Information
Returns Policy
Most items can be returned within 30 days of delivery. All returns require prior authorization. Here's how it works.
Start a return
To begin a return, contact our team — we'll review eligibility and issue a Return Authorization (RA) number along with return shipping instructions.
Sign in to start your return Call 800-294-7995
Please include your order number, the item(s) you want to return, and the reason for the return. We'll respond within one business day.
Returns sent without a Return Authorization will not be processed and may be refused at the warehouse. Always wait for your RA number before shipping anything back.
Our return window
- 30 days from delivery for most items in original, unopened, resalable condition
- 3 business days from delivery for items that arrive damaged, defective, or incorrect
- No returns after 30 days except in cases covered by a manufacturer's warranty
Items that are not returnable
For health, safety, and supply-chain reasons, the following are not eligible for return:
- Food, beverages, and consumable breakroom products once opened
- Personal care, hygiene, and medical-related items once the seal is broken
- Custom-printed, custom-engraved, or made-to-order products
- Software, downloadable products, and electronics with broken seals
- Items returned without original packaging or in non-resalable condition
- Items missing parts, manuals, or accessories
- Discontinued or clearance items marked "Final Sale"
Restocking fees
Returns of regular merchandise may be subject to a 20% restocking fee, deducted from the refund amount. The restocking fee is waived for:
- Items that arrived damaged, defective, or incorrect
- Order errors on our part
Bulk and freight items may carry a higher restocking fee set by the manufacturer (typically up to 25%). The exact fee will be confirmed when your RA is issued.
Return shipping
- Customer's responsibility in most cases. You'll cover return shipping costs and choose your carrier.
- Axiscore covers return shipping when an item arrived damaged, defective, or incorrect — we'll arrange the pickup or send a prepaid label.
- Refused deliveries or returns sent to an invalid address may have actual outbound and return shipping costs deducted from the refund.
Pack the item in its original packaging with the RA number visible on the outside of the box. Ship to the address provided with your Return Authorization — this may differ from our office address.
Damaged, defective, or incorrect items
If your order arrives damaged or contains the wrong items, contact us within 3 business days of delivery. Include photos of the damaged packaging, the item, and any visible defects. We'll arrange a replacement, exchange, or full refund — your choice.
Freight deliveries: note any visible damage on the carrier's delivery receipt before signing. Damage not noted at delivery is significantly harder to claim.
Refunds
- Refunds are issued to the original payment method within 7–14 business days of receiving and inspecting the returned item
- For purchase orders billed NET 30, refunds appear as credits applied to the customer account or future invoices
- Original shipping charges (if any) are not refunded except in cases of order error or product defect
Manufacturer warranties
Many products carry a manufacturer warranty beyond our 30-day return window. For items that fail outside our window but within the manufacturer's warranty period, contact the manufacturer directly. We can help you locate warranty documentation if needed — email csr@axiscoreonline.com and reference your order number.